Advance to Success Ltd
Last updated: September 2025

At Advance to Success, we are committed to delivering your orders promptly and securely. This Shipping and Delivery Policy explains how we process, ship, and deliver your purchases. It forms part of our Terms and Conditions. For questions, contact us at info@advancetosuccess.com.

1. Who We Are

Advance to Success Ltd, Office 4821, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA, operates this website and manages all order processing and shipping.

2. Order Processing

  • Processing time: Orders are typically processed within 1–2 working days after payment confirmation via Stripe.

  • Verification: We may contact you to verify order details or request additional information to prevent errors or fraud.

  • Delays: Processing times may vary during peak periods (e.g., holidays) or due to stock availability. You will be notified if there are delays.

3. Shipping Methods

We offer the following shipping options to meet your needs:

  • Standard Delivery: 2–5 working days.

  • Express Delivery: 1–2 working days.

  • Next-Day Delivery: Orders placed before 3:00 PM (UK time) are delivered the next working day.

We use trusted courier services, such as Royal Mail, Evri, DPD, or UPS, depending on your order and location.

4. Delivery Costs

Shipping costs are calculated based on the weight, size, and destination of your order. Final charges will be displayed at checkout.

  • Standard Delivery: Starting from £3.50.

  • Express Delivery: Starting from £6.00.

  • Next-Day Delivery: Starting from £9.00.

  • Free Delivery: Available on orders over £80.

5. Order Tracking

  • Once your order is dispatched, you will receive a confirmation email with a tracking number to monitor your shipment.

  • If you do not receive tracking information or encounter issues, contact us at info@advancetosuccess.com.

6. Delivery Timeframes

  • Estimated delivery:

    • Standard Delivery: 2–5 working days after processing.

    • Express Delivery: 1–2 working days after processing.

    • Next-Day Delivery: Next working day for orders placed before 3:00 PM.

  • Note: Delivery times are estimates and may vary due to factors beyond our control, such as courier delays, customs processing (for international orders), or unforeseen circumstances (e.g., weather events).

7. Responsibility for Delays, losses, or errors

  • Our responsibility: If a delay, loss, or misrouting occurs due to an error in our shipping process, we will cover any additional costs (e.g., reshipping fees) and work with our courier partners to resolve the issue promptly.

  • Your responsibility: If an order is delayed, lost, or misrouted due to incorrect information provided by you (e.g., wrong shipping address), you will be responsible for any additional costs, such as reshipping fees.

8. Claims for Delayed or Lost Orders

  • Reporting issues: If your order is delayed or lost, contact us at info@advancetosuccess.com within 14 days of the expected delivery date, providing your order number and details of the issue.

  • Resolution: We will investigate with our courier partners and provide updates within 5 working days.

9. Refunds for Delayed or Lost Orders

  • If your order cannot be delivered within a reasonable timeframe (e.g., 30 days from dispatch for standard delivery), you may choose:

    • A full refund to your original payment method (processed via Stripe within 5 working days).

    • A replacement order at no extra cost.

  • Refunds are not available if non-delivery is due to factors within your control (e.g., incorrect address) or exceptional circumstances (e.g., customs delays, natural disasters). In such cases, we will work with you to find a solution.

10. International Shipping

  • We ship to select international destinations. Additional customs fees, taxes, or import duties may apply, which are your responsibility.

  • Delivery times for international orders vary and may be affected by customs processing. Contact us for specific details about your destination.

11. Your Responsibilities

  • Provide a complete and accurate shipping address at checkout.

  • Monitor your email for order updates, including tracking information or requests for clarification.

  • Contact us promptly if you encounter issues with your delivery.

12. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted at https://advancetosuccess.com/shipping/. Significant changes will be communicated via email or a website notice.

13. Contact Us

Advance to Success Ltd
Office 4821, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Email: info@advancetosuccess.com

By shopping with us, you agree to this Shipping and Delivery Policy.
For more details, see our Terms and Conditions at https://advancetosuccess.com/terms-and-conditions/
Privacy Policy at https://advancetosuccess.com/privacy/
Returns and Refunds Policy at https://advancetosuccess.com/refunds-and-returns/